Last updated: October 2026

At Si Omar we want you to be happy with every order. Here is exactly how returns and exchanges work.

Return window

You can request a return or exchange within 3 days of receiving your order.

Exchange first

Exchange is our default solution. If you no longer need the product at all, a full refund is available.

What can be returned

Unused products in their original, unopened packaging, with all accessories.
Defective products, or products that are different from what you ordered.

What cannot be returned or exchanged

Opened consumables: e-liquids, coils, cotton and disposables, once opened.
Clearance or sale items, unless defective.
Products damaged by misuse.

Return shipping

Defective or incorrect item (our mistake): we cover the return shipping.
Change of mind or exchange of an unopened item: the customer pays the return shipping.

Defective or incorrect items

Contact us within 3 days of receiving your order with photos, and we will replace the item or refund you at no extra cost.

Refunds

Refunds are paid immediately once the return reaches us through the courier: by transfer, or in cash via the courier, depending on how the order was paid.